Live chat guides potential customers through the sales funnel by addressing concerns in real-time. Proactive chat invitations and personalized interactions contribute to higher conversion rates, maximizing revenue for the business.
Live chat is a real-time messaging tool that allows website visitors to interact with businesses instantly. It typically appears as a chatbox, enabling two-way communication between customers and support representatives.
Is live chat suitable for all types of businesses?2024-01-19T06:23:42+00:00
Yes, live chat platforms often provide analytics tools. You can track metrics like response time, chat volume, and customer satisfaction to assess the performance and make data-driven improvements to your customer interactions.
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